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Tower B, Delta Square, M.G. Road, Sector 25, Gurgaon - 122001, Haryana, National Capital Region of Delhi, India
© 2025 Sita Travels. All Rights Reserved.

Careers

Careers

Unleash Your Potential
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Together, We Achieve More

The people here at Sita don’t just create travel products – they create moments that last a lifetime. It’s the diversity of these people and their passion for the destination that inspires everything we do. Join Sita, India’s most awarded travel company and explore the real world of travel.

Where do you see yourself at Sita?

Do the most meaningful work of your career

Make an impact where it matters. At Sita, your ideas shape the future, your passion drives innovation, and your work leaves a lasting mark.

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Sita
and You

Sita values strong relationships, fostering a supportive environment where employees thrive and achieve excellence.

Inclusive Culture
We value diversity and inclusion, ensuring everyone feels respected and supported.
Career Growth
We provide mentorship, learning opportunities, and clear paths for professional success.
Work-Life Balance
We offer flexible hours and a supportive environment that prioritizes well-being.
Collaborative Environment
We encourage teamwork and open dialogue, ensuring every idea is valued.
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Current Opportunities

Operations

Branch Head

Branch administration expert ensuring financial control, team management, flawless service delivery, strong PR, product development, and synergy across PAN India offices.

Bangalore  Full-Time

Product Support

Innovative product specialist to design, optimize, and promote travel experiences, ensuring market relevance, client satisfaction, and operational synergy.

Gurugram  Full-Time

Inbound Operations

Exciting Travel Operations role in Gurugram & Mumbai—manage bookings, itineraries, negotiations, and client coordination with industry expertise.

Gurugram & Mumbai  Full-Time

Sales

Domestic Sales

Domestic sales professional to drive revenue, ensure profitability, manage client relations, and deliver exceptional travel service quality.

Mumbai & Jaipur  Full-Time

Logistics

Customer Service Executives – Airport Representatives

Guest relations professional to welcome, assist, and coordinate transfers, ensuring comfort, seamless travel, and memorable experiences.

Jaipur, Kolkata, Mumbai & Bangalore  Full-Time

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    CONTACT US

    Tower B, Delta Square, M.G. Road, Sector 25, Gurgaon – 122001, Haryana, National Capital Region of Delhi, India

    info@sita.in

    + 91 (124) 4563000

    © Sita Travels. All Rights Reserved 2025.

    Specific responsibility
    • Overall Branch Administration, team management & ensuring financial control of the branch.
    • Brand representation with all our customers (FTOS) visiting the location / area of operation / wherever required otherwise.
    • To liaise with hotels, transporters, guides and other service providers in the region on a regular basis and maintain a good PR with them.
    • To liaise & maintain good PR with Associate Offices in Mysore, Hyderabad, Hospet on a regular basis and ensure flawless service delivery.
    • To keep all team members PAN India informed of latest developments in terms of product / supply chain in Karnataka, Andra Pradesh and Telangana.
    • To work on Product development to bring in New Products, Exclusive Experiences, New Circuits said region and extend support to enhance business respectively.
    • Submission of necessary reports to reporting Head whenever required.
    • Ensure enhanced synergy and co-ordination between Bengaluru and other PAN India offices.
    • Ensure to educate about TRAVART-inhouse business tool and Vendor Portal to all services providers and also extend required support internally.
    Job Specifications
    • Graduation/Post Graduation.
    • Candidate should be native of Bangalore.
    • Preferably, 10 to 12 years of experience in operations for inbound clients.
    • Ability to communicate articulately, clearly & concisely, verbal as well as written.
    • Indepth Knowledge of costing, rate contracting and routings.
    • Should have an understanding of customer needs and the market.
    • Must have good negotiation, coordination and PR skills.
    • Quality conscious with an eye of detail are vital.
    • Understanding of latest travel trends.

      Apply Now

      General Tasks
      • Support and Assist the various operations teams with Product knowledge.
      • Help the team customize programmes with product ideas as per their requirement.
      • Come up with new product ideas and translate them into tangible tours or excursions as per demand.
      • Keep abreast of latest travel trends.
      • Track competition on product.
      • Travel to study product as per plan and where required.
      • Efficient and timely action of all queries with regard to Product.
      • Ensure proper coordination with operations team in India and Sales Reps.
      Specific responsibility / day to day activities
      • Analyse future business trends and track new markets/segments and competition for product ideas. Keep abreast of all product-related news.
      • Experience new products and meet strict deadlines to investigate a product and submit accurate reports/ feedback.
      • Shooting videos and stills while travelling to make interesting films/photo slides with the help of the in-house video desk and design team.
      • Circulate the updates on any new products and updates on existing ones post your travel, using internal and external communication channels via reports and blogs.
      • Create presentations to educate internal customers on product lines.
      • Compiling and updating the central pool of information/database on products including experiences curated by branches and ensuring it is catalogued for easy access by all markets.
      • Periodically review and optimise the product portfolio based on client feedback, market trends, and performance metrics.
      • Engaging with friends of the Destination Knowledge Centre and increasing our pool of friends and experts in various fields.
      • Promote market-specific products.
      • Synergise with operation teams to increase productivity by optimising the product options available to their FTOs.
      • Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS.
      • Work with cross-functional teams to identify market-specific requirements.
      • Assisting the sales team to create decks with products best suited for each market.
      • Creating collaterals on products for RFPs as per market requirements.
      • Support the Product Team verticle under the Destination Knowledge Center
      • Internal customer satisfaction and feedback from overseas partners on product support
      Job Specifications
      • The candidate must be a graduate.
      • Preferably, 7 to 8 years of experience in tailor-made operations for inbound clients.
      • Good Product knowledge of India, Nepal, Sri Lanka & Bhutan.
      • Indepth Knowledge of itineraries and routings.
      • Should have an understanding of customer needs and the market.
      • Oral and written English communication skills.
      • Some writing experience would be an added advantage.
      • Quality conscious with an eye of detail are vital.
      • Understanding of latest travel trends.

      Job description: Inviting applications from enthusiastic candidates for ‘Travel Operations’ role based in Gurugram and Mumbai. The candidate must be a post-graduate / graduate with 8 – 10 years of relevant experience in the travel industry. He/she must have work experience in a similar role.

      A brief of the duties & responsibilities is as follows:
      • Process and manage bookings to hotels/airlines/train/Safaris.
      • Well-versed in designing of itineraries and costing.
      • Whenever necessary, negotiate for better rates with hotels for specific movements.
      • Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
      • Actively engage in briefing and debriefing from the operator for each tour.
      • Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
      • Maintain a close cordial relationship with all service providers.
      • Coordinate & follow up with: Respective market manager, product, and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.

      Designation: Deputy Manager / Manager

      General Tasks
      • Generating sales from the Domestic market as per assigned budgets
      • Ensure file profitability, managing assigned budgets, and statistical/financial records
      • Ensuring & maintaining a high standard of quality and service delivery
      • Ensure proper coordination & maintain PR at all service levels (Interdepartmental coordination & communication, including domestic agents)
      • Liaise with travel partners, including hotels to manage booking & schedules
      • Customer satisfaction (Dealing with customer inquiries & meeting their expectations)
      Specific responsibilities
      • Sales visits to clients
      • Ensure cost control / constant renegotiation with suppliers to increase profitability
      • Maintaining weekly sales reports
      • Coordinating with the product and Procurement team for setting up of new products if required
      • Ensure process compliance to increase productivity and customer satisfaction
      • Keep a track of Conversion ratio, GOP and Client feedback
      Job Specifications
      • Candidate should be a minimum graduate
      • Should have a minimum of 4-6 years’ experience and a flair in sales role
      • Should have an understanding of the customer needs and the market
      • Must possess Destination and Product knowledge and sound understanding of market pattern
      • Strong interpersonal skills
      General Tasks
      • Meeting & Greeting the guests as per the allocated duty.
      • Interaction with Guests as per the briefing sheet.
      • Facilitate all activities involved in the arrival and departure transfer of guests.
      Specific responsibility / day to day activities
      • Responsible for strictly following the prescribed SOP & making the guest comfortable & their experience memorable.
      • Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
      • Assist the guest at the time of check in & check out at the hotel.
      • Brief the guest about complete tour itinerary (If required).
      • Perpare paging board as per the allocated assignment.
      • Reconfirm the flight, hotel, vehicle & all other details before transfer.
      • Ensuring Vehicle quality by performing complete vehicle check-list process.
      • Ensure to carry required amenities as detailed for allocated assignment.
      • Disseminating correct & timely information to Operations team.
      • Effective laisoning between DO-CSE, TDO & ADO.
      • Assist the client in all possible ways in consultation with the file handler and duty officer.
      • Provide clients’ feedback to the operation team.
      • Should be responsible for assisting official work / assisting Duty Officers as needed.
      • Should have good knowledge of brand specific requirement.