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Legal

Privacy Policy

Scope

This privacy notice (“Notice”) applies to the processing of personal data by Sita in connection with the processing of personal data on https://www.sita.in/ including any personal data you may provide though the use of the Website when you sign up to receive newsletters, blog posts, register for events or use our contact forms (“Website”).

References in this Notice to “you” or “your” are references to individuals who use the Website. References in this Notice to “we”, “us” or “our” are references to Sita.

Sita is an integrated travel and travel related financial services company, with headquarters in “Gurgaon, India” and registered at “324, Dr. D. N. Road, Fort, Mumbai–400001”.

Minors (as defined under the laws of their jurisdiction or residence) are not eligible to register for, use, or Purchase the Products or Services available on our Website. We do not knowingly collect personal data from any Minor, and will not use this information if we discover that it has been provided by a minor.

Significance of personal data protection

Your privacy is important to us and we recognise that the use and disclosure of personal data has important implications for us and for the individuals whose personal data we process.

Purpose of this Notice

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Notice to familiarize you with our practices. This notice sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this Notice together with any other notices we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This notice supplements the other notices and is not intended to override them.

Defining controller of personal data

A “controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of Sita as controller. Unless we notify you otherwise Sita is the controller for your personal data.

Personal data collected by us

Personal data includes any information about an individual from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

Throughout the course of conducting our business as a Destination Management Company, in dealing with Representatives, Partners, Suppliers, Clients, Guests of Partners & Clients, industry peers and contacts, and potential Partners and/or Clients, we may collect and process Personal Data about you.

We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect, use, store and transfer different kinds of personal data about you:

  • (a) “Contact Data”: including your work address, email address and telephone numbers;
  • (b) “Identity Data”: including your first name, last name, username or similar identifier, title;
  • (c) “Marketing and Communications Data”: including your marketing and communication preferences;
  • (d) “Profile Data”: including information collected progressively when you visit our site;
  • (e) “Technical Data”: includes your IP address, browser type, time zone setting and location;
  • (f) “Usage Data”: information about how you use our Website;
  • (g) Related Persons Information: name and contact information of dependents or beneficiaries.

Methods of collecting personal data

We may collect Personal Data by the following methods:

  • (a) Exchanges of Business Cards during meetings, exhibitions, networking events, sales calls
  • (b) Inquiry through Website, Email, Phone, Instant Messaging
  • (c) Subscription to newsletters, marketing emailers, corporate updates
  • (d) Business and/or Booking Contracts
  • (e) Social Media Platforms (Facebook, Twitter, Instagram)
  • (f) Website Cookies

Information about Related Persons

If you provide us with Personal Data about members of your family and/or dependents or beneficiaries, it is your responsibility to inform them of their rights with respect to such information. You also are responsible for obtaining the explicit consent of these individuals to the processing of that Personal Data for the purposes set out in this Privacy Policy.

Grounds for lawful processing of data

When you use our Website we will use your personal data in the following circumstances:

  • (a) Performance of a contract: where we need to perform a contract which we are about to enter into or have entered into with you;
  • (b) Legal or regulatory obligation: where we need to comply with a legal or regulatory obligation;
  • (c) Legitimate interests: where necessary for our interests, provided that your fundamental rights do not override such interests;
  • (d) Consent: Generally we do not rely on consent as a legal basis other than in relation to sending third party direct marketing communications.

Purposes for collecting personal data

Sita collects, processes, and otherwise uses your Personal Data for purposes including:

  • (a) Marketing & Promotional activities, subject to consent;
  • (b) Fulfilment of Contractual Obligation to deliver Products and Services;
  • (c) Sales activities;
  • (d) Supplier contracts;
  • (e) Accounting & Finance processes

Collection and use of non-personal data

Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes.

Cookies and other technologies

We use cookies and other technologies to enhance your experience when you use our Website. You can access the cookie policy.

Links

For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third party sites.

Disclosure and Sharing of Personal Data

Your Personal Data will be disclosed only to individuals within Sita who need access to your Personal Data to perform their duties. Sita may disclose your Personal Data to third parties providing information technology support or technical and organizational services only in connection with the fulfilment of its business needs and legal obligations.

International transfer

Due to the multinational character of Sita, some of the affiliated companies and other recipients may be located in countries that do not provide a level of data protection equivalent to that set forth by the law in your home country. Sita will take steps to make sure that such recipients act in accordance with applicable law.

Data protection and security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing. Sita maintains physical, technical, and organizational security measures to protect the Personal Data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access.

Marketing and exercising your right to opt-out

We will not use your personal data to send you marketing materials if you have requested not to receive them. If you no longer wish to be contacted for marketing purposes, you can unsubscribe by clicking the unsubscribe link in any email or by contacting us at info@sita.in.

Third-party advertisers and marketing

Third parties advertise on our Website. We do not share any personal data about you with these advertisers unless you give us permission to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, regulatory, accounting, reporting requirements.

Changes to notice

This notice is effective as of 25.05.2018. We reserve the right to update or change this Notice at any time.

Your rights

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data:

  • (a) Right to be informed about how personal data is used
  • (b) Right to access personal data
  • (c) Right to have inaccurate personal data rectified
  • (d) Right to have personal data erased in certain circumstances
  • (e) Right to restrict processing in certain circumstances
  • (f) Right to data portability
  • (g) Right to object to processing, including for marketing purposes
  • (h) Right not to be subject to automated decisions

You may exercise any of the above mentioned rights by sending a request to info@sita.in.

Questions

If you have any questions about this Privacy Policy, please contact us by email info@sita.in. You may also contact us at tel.: +91 124 4703400, fax: +91 124 4563100.