Careers at Sita

Job Specifications

• Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS.
• Synergize with operation teams to increase productivity by optimizing the product options available to their FTOs.
• Work with cross-functional teams to identify market-specific requirements.
• Assist the sales team in creating decks with products best suited for each market.
• Create product collaterals for RFPs as per market requirements.
• Support the Destination Knowledge Centre publications with ideas and content as required.
• Support DKC initiatives and projects as needed.
• Ensure internal customer satisfaction and gather feedback from overseas partners on product support.
• Analyze future business trends, track new markets/segments and competition for product ideas, and stay updated with all product-related news.
• Experience products and meet strict deadlines to submit accurate reports and feedback as required.
• Compile and update the central pool of product information/database, including experiences curated by branches, and ensure it is catalogued for easy access by all markets.
• Periodically review and optimize the product portfolio based on client feedback, market trends, and performance metrics.
• Engage with friends of the Destination Knowledge Centre and expand the network of friends and experts across various fields.

Experience Required

• 8–10 years of experience in Tour Operations with comprehensive knowledge of itinerary curation and costing.
• Strong quest for knowledge and a passion for product development.

Job description: Inviting applications from enthusiastic candidates for Travel Operations role based in Gurugram and Mumbai. The candidate must be a post-graduate / graduate with 8–10 years of relevant experience in the travel industry.

Duties & Responsibilities

• Process and manage bookings to hotels/airlines/train/Safaris.
• Well-versed in designing of itineraries and costing.
• Whenever necessary, negotiate for better rates with hotels for specific movements.
• Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the operator for each tour.
• Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
• Maintain a close cordial relationship with all service providers.
• Coordinate & follow up with respective market manager, product, and R&D team.

Designation: Deputy Manager / Manager

General Tasks

• Generating sales from the Domestic market as per assigned budgets
• Ensure file profitability, managing assigned budgets, and statistical/financial records
• Ensuring & maintaining a high standard of quality and service delivery
• Ensure proper coordination & maintain PR at all service levels
• Liaise with travel partners, including hotels to manage booking & schedules
• Customer satisfaction (Dealing with customer inquiries & meeting their expectations)

Specific responsibilities

• Sales visits to clients
• Ensure cost control / constant renegotiation with suppliers to increase profitability
• Maintaining weekly sales reports
• Coordinating with the product and Procurement team
• Ensure process compliance to increase productivity and customer satisfaction
• Keep a track of Conversion ratio, GOP and Client feedback

Job Specifications

• Candidate should be a minimum graduate
• Should have a minimum of 4-6 years experience and a flair in sales role
• Should have an understanding of the customer needs and the market
• Must possess Destination and Product knowledge
• Strong interpersonal skills

General Tasks

• Meeting & Greeting the guests as per the allocated duty.
• Interaction with Guests as per the briefing sheet.
• Facilitate all activities involved in the arrival and departure transfer of guests.

Specific responsibility / day to day activities

• Responsible for strictly following the prescribed SOP & making the guest comfortable.
• Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
• Assist the guest at the time of check in & check out at the hotel.
• Brief the guest about complete tour itinerary (If required).
• Reconfirm the flight, hotel, vehicle & all other details before transfer.
• Ensuring Vehicle quality by performing complete vehicle check-list process.
• Ensure to carry required amenities as detailed for allocated assignment.
• Disseminating correct & timely information to Operations team.
• Provide clients feedback to the operation team.
• Should have good knowledge of brand specific requirement.