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Careers

The people here at Sita don’t just create travel products — they create moments that last a lifetime. It’s the diversity of these people and their passion for the destination that inspires everything we do. Join Sita, India’s most awarded travel company and explore the real world of travel.

Where do you see yourself at Sita?

Do the most
meaningful work of
your career

We’re Hiring

Brief outline of the Roles & Responsibilities
  • Vendor Management – Relationship and Rate-Negotiations.
  • Close coordination with Quality Control and implementation of SLAs.
  • Team Management and coordination with DO-CSEs and Operations-teams.
  • Responsible and accountable for day to day coordination and effective vehicle allocation.
  • Support to DGM in overall supervision and administration of the day to day transactions.
  • Ensure timely payment to all business-partners.
  • Ensure delivery of services as per Class By Sita standards.
Eligibility Criteria Graduate/PG in Travel & Tourism
  • 8-12 years of industry experience.
  • Must have good problem solving skills with ability to take decisions under pressure.
  • Must have good negotiation, coordination and PR skills.
  • Good communication skills in English and Hindi (reading, speaking & writing).
Brief outline of the Roles & Responsibilities
  • Undertake P&L responsibility for the assigned markets.
  • Ensure operational excellence in implementation of company policies, systems and processes.
  • Support Sales setup of the organisation in increasing market share profitability of the businesses from the assigned markets.
  • Maintain cordial relationships with customers and key stakeholders in the supply chain.
  • Responsible for competition analysis.
Eligibility Criteria
  • Graduate/PG in Travel & Tourism.
  • 12-18 years of relevant experience in Inbound Operations.
  • Should have extensive knowledge of product, processes, industry and geography.
  • Must have a strong network within industry.
  • Must be a balanced and rational decision-maker with an orientation towards meeting timelines.
  • Should have managed a team of at least 10-12 people and be an effective team manager.
  • Must have good negotiation, coordination and PR skillsMust be persuasive with a good command on spoken as well as written English.
Brief outline of the Roles & Responsibilities
  • Undertake P&L responsibility for the assigned markets.
  • Ensure operational excellence in implementation of company policies, systems and processes.
  • Support sales setup of the organisation in retaining and growing the FIT market share in the assigned markets.
  • Maintain cordial relationships with customers and key stakeholders in the supply chain.
  • Play a liasoning role between the product development team and the product managers of the respective FTOs.
  • Responsible for competition analysis.
Eligibility Criteria
  • Graduate/PG in Travel & Tourism.
  • 12-18 years of relevant experience in Inbound Operations.
  • Should have extensive knowledge of product, processes, industry and geography suited for FIT clients.
  • Must have a strong network within the industry and adequate experience in handling niche FIT business.
  • Must be a balanced and rational decision-maker with an orientation towards meeting timelines.
  • Should have managed a team of at least 10-12 people and be an effective team manager.
  • Must have good negotiation, coordination and PR skills.
  • Must be persuasive with a good command on spoken as well as written English.
Job Description

Inviting applications from young and energetic candidates for ‘Domestic Sales’ role based at Mumbai. The candidate must be a post-graduate/ graduate with 3 – 8 years of relevant experience in travel/ hospitality industries. He/she must have good communication skills and negotiation skills. A brief of the duties & responsibilities is as follows:

  • Assist in developing new clients so as to increase the turnover.
  • Assist in increasing the share of business from existing agents and their retention.
  • Enhance maximum conversion ratio by way of follow ups.
  • Assist in generating sales from the market as per assigned budget.
  • Ensure high standard of Quality and Service Delivery.
  • Liaise with travel partners, including airlines / hotels to manage booking & schedules.
  • Customer satisfaction (Dealing with customer enquiries & meeting their expectations).
Job Description

Inviting applications from young and energetic candidates for ‘Domestic Sales’ role based at Gurugram. The candidate must be a post-graduate/ graduate with 3 – 8 years of relevant experience in travel/ hospitality industries. He/she must have good communication skills and negotiation skills. A brief of the duties & responsibilities is as follows:

  • Assist in developing new clients so as to increase the turnover.
  • Assist in increasing the share of business from existing agents and their retention.
  • Enhance maximum conversion ratio by way of follow ups.
  • Assist in generating sales from the market as per assigned budget.
  • Ensure high standard of Quality and Service Delivery.
  • Liaise with travel partners, including airlines / hotels to manage booking & schedules.
  • Customer satisfaction (Dealing with customer enquiries & meeting their expectations).
Job Description

Inviting applications from vibrant and enthusiastic candidates for ‘Inbound Operations’ role based at Gurugram. The candidate must be a post-graduate/ graduate with 2 – 8 years of relevant experience in the travel industry. He/she must have work experience in a similar role. A brief of the duties & responsibilities is as follows:

  • Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
  • Actively engage in briefing and debriefing from the Country specialists for each tour.
  • Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
  • Ensure proper cost control within stipulated time line.
  • Maintain a close PR with all service providers.
  • Coordinate & follow up with: Respective foreign market manager, product and R&D team for preparing the product & brochures, suppliers and branches and/or service providers as required.
  • Well versed with designing of itineraries and costing.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
  • Give bookings to hotels/airlines/train/Safaris.
Job Description

Inviting applications from Indian nationals for ‘French Language Translator’ role based at Gurugram. The candidate must be a graduate and have B2/C1 certification in French Language with 1 – 5 years of relevant experience in travel/ hospitality industries. He/she must have excellent command on French and English languages’ and good sales and negotiation skills. A brief of the duties & responsibilities is as follows:

  • To interact with clients over phone / email and sell destination India. Also to ensure that the all the requisite information has been delivered to the client on the call.
  • To maintain high standards of Quality & Service Delivery.
  • To ensure a strong follow up system in order to ensure a higher materialization of the queries.
  • Ensure proper coordination & maintain PR at all service levels.
  • Design and create itineraries, upgrading existing products and ensuring maximum usage of DKC products with the help of back up support team.
  • Customer satisfaction (dealing with customer enquiries & meeting their expectations).
Job Description

Inviting applications from dynamic candidates for ‘Spanish Language Translator’ role based at Gurugram. The candidate must be a graduate and have B2/C1 certification in Spanish Language with 2 – 8 years of relevant experience in an inbound travel company. He/she must have excellent command on Spanish and English languages’ and good product knowledge. A brief of the duties & responsibilities is as follows:

  • To communicate with FTO’s in Spanish language (spoken and written).
  • Monitor day-to-day Quotes to ensure customer satisfaction and to meet targeted timelines.
  • Actively engage in briefing and debriefing from the Country specialists for each tour.
  • Manage entire life cycle of events including accounting, documentation etc while the Clients are on tour.
  • Handle emergencies which may arise while the customer is on tour.
  • Designing and costing of itineraries.
  • Whenever necessary, negotiate for better rates with hotels for specific movements.
  • Assist team head in taking sound work related decisions.
Job Description

Inviting applications from dynamic candidates for ‘TC/ TL – CRM’ role based at Gurugram. The candidate must be a graduate and have relevant certifications. He/she must have good communication skills and ability to learn and support new applications along with proven work experience as a ‘CRM Expert’. A brief of the duties & responsibilities is as follows:

  • Administrative set up of CRM, as required.
  • Coordination with Vendor and Thomas Cook team for license renewal, AMC,; any development in CRM and development of reports.
  • Creation and Deletion of logins for users.
  • Monitoring of appropriate usage for all users of all 4 brands.
  • Ensure that the data is always updated in CRM (by chasing sales team for sales reports, updation of contact details, action on failure messages etc.)
  • Mass Mail Marketing (Creation of various important lists like top 100, top 50, top 20 accounts, hotel chains etc. , sending regular and adhoc mailers, maintaining and updating these lists etc.)
  • Lead Tracking (tracking if the lead/contact has not been converted to an account and finding out the reasons)
  • Enhancement of CRM version, as required.
  • Assist in connectivity of CRM with the company’s in-house travel management application system.

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