Careers at Sita

Job Specifications

• Act as a SPOC for all product-related queries from internal teams. Track & maintain query MIS.
• Synergize with operation teams to increase productivity by optimizing the product options available to their FTOs.
• Work with cross-functional teams to identify market-specific requirements.
• Assist the sales team in creating decks with products best suited for each market.
• Create product collaterals for RFPs as per market requirements.
• Support the Destination Knowledge Centre publications with ideas and content as required.
• Support DKC initiatives and projects as needed.
• Ensure internal customer satisfaction and gather feedback from overseas partners on product support.
• Analyze future business trends, track new markets/segments and competition for product ideas, and stay updated with all product-related news.
• Experience products and meet strict deadlines to submit accurate reports and feedback as required.
• Compile and update the central pool of product information/database, including experiences curated by branches, and ensure it is catalogued for easy access by all markets.
• Periodically review and optimize the product portfolio based on client feedback, market trends, and performance metrics.
• Engage with friends of the Destination Knowledge Centre and expand the network of friends and experts across various fields.

Experience Required

• 8–10 years of experience in Tour Operations with comprehensive knowledge of itinerary curation and costing.
• Strong quest for knowledge and a passion for product development.

Job description: Inviting applications from enthusiastic candidates for Travel Operations role based in Gurugram and Mumbai. The candidate must be a post-graduate / graduate with 3–9 years of relevant experience in the travel industry.

Duties & Responsibilities

• Process and manage bookings to hotels/airlines/train/Safaris.
• Well-versed in designing of itineraries and costing.
• Whenever necessary, negotiate for better rates with hotels for specific movements.
• Monitor day-to-day quotes to ensure customer satisfaction and to meet targeted timelines.
• Actively engage in briefing and debriefing from the operator for each tour.
• Manage the entire life cycle of events including accounting, documentation, and coordinate with the Clients while they are on tour.
• Maintain a close cordial relationship with all service providers.
• Coordinate & follow up with respective market manager, product, and R&D team.

Designation: Deputy Manager / Manager

General Tasks

• Generating sales from the Domestic market as per assigned budgets
• Ensure file profitability, managing assigned budgets, and statistical/financial records
• Ensuring & maintaining a high standard of quality and service delivery
• Ensure proper coordination & maintain PR at all service levels
• Liaise with travel partners, including hotels to manage booking & schedules
• Customer satisfaction (Dealing with customer inquiries & meeting their expectations)

Specific responsibilities

• Sales visits to clients
• Ensure cost control / constant renegotiation with suppliers to increase profitability
• Maintaining weekly sales reports
• Coordinating with the product and Procurement team
• Ensure process compliance to increase productivity and customer satisfaction
• Keep a track of Conversion ratio, GOP and Client feedback

Job Specifications

• Candidate should be a minimum graduate
• Should have a minimum of 5-10 years experience and a flair in sales role
• Should have an understanding of the customer needs and the market
• Must possess Destination and Product knowledge
• Strong interpersonal skills

General Tasks

• Meeting & Greeting the guests as per the allocated duty.
• Interaction with Guests as per the briefing sheet.
• Facilitate all activities involved in the arrival and departure transfer of guests.

Specific responsibility / day to day activities

• Responsible for strictly following the prescribed SOP & making the guest comfortable.
• Responsible for welcoming, escorting & assisting guests in arrival & departure transfer.
• Assist the guest at the time of check in & check out at the hotel.
• Brief the guest about complete tour itinerary (If required).
• Reconfirm the flight, hotel, vehicle & all other details before transfer.
• Ensuring Vehicle quality by performing complete vehicle check-list process.
• Ensure to carry required amenities as detailed for allocated assignment.
• Disseminating correct & timely information to Operations team.
• Provide clients feedback to the operation team.
• Should have good knowledge of brand specific requirement.

Role Overview

We are seeking an experienced DevOps Engineer with 6-8 years of hands-on experience in designing, implementing, and managing scalable, secure, and highly available infrastructure. The ideal candidate will have strong expertise in cloud platforms, CI/CD automation, containerization, infrastructure as code, and monitoring solutions to support seamless software delivery and operational excellence.

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines to automate application build, testing, and deployment processes.
• Manage and optimize cloud infrastructure across AWS.
• Implement Infrastructure as Code (IaC) using tools such as Terraform, Cloud Formation, or Ansible.
• Deploy and manage containerized applications using Docker and Kubernetes.
• Monitor system performance, availability, and reliability using tools such as Prometheus, Grafana, ELK Stack, Datadog, or Splunk.
• Collaborate with development, QA, and security teams to streamline release management and improve deployment efficiency.
• Implement and maintain security best practices across infrastructure and application environments.
• Troubleshoot production issues, perform root cause analysis, and ensure timely resolution.
• Manage configuration, version control, and automation using Git and related DevOps tools.
• Drive continuous improvement initiatives to enhance system reliability, scalability, and operational efficiency.

Required Skills & Qualifications

• 6-8 years of experience in DevOps, Site Reliability Engineering (SRE), or Infrastructure Engineering.
• Strong experience with AWS.
• Hands-on expertise in Docker, Kubernetes, and container orchestration.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD,Bitbucket.
• Proficiency in scripting languages such as Python, Shell Script, Bash, or PowerShell.
• Strong knowledge of Terraform.
• Experience in Linux system administration and networking concepts.
• Familiarity with monitoring, logging, and alerting tools.
• Understanding of security, compliance, and cloud governance practices.
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• Cloud certifications such as AWS Certified DevOps Engineer.
• Experience with microservices architecture and API management.
• Exposure to DevSecOps practices and security automation.
• Knowledge of database administration and performance tuning.

Key Competencies

• Problem-solving and analytical thinking
• Strong stakeholder management
• Collaboration and teamwork
• Continuous learning mindset
• Excellent communication and documentation skills

Note: Candidates with experience in cloud-native architecture, Kubernetes administration, and enterprise-scale CI/CD implementation will be preferred.

CTC: upto 18LPA

Role Overview

We are looking for a detail-oriented and proactive QA Engineer with 6-8 years of experience in software testing and quality assurance. The ideal candidate will be responsible for ensuring the quality, reliability, and performance of applications through comprehensive testing strategies, automation frameworks, and close collaboration with development and business teams.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts.
• Perform functional, integration, regression, system, smoke, and User Acceptance Testing (UAT).
• Develop and maintain automated test scripts and frameworks to improve test coverage and efficiency.
• Collaborate with Business Analysts, Developers, and Product Owners to understand requirements and define quality standards.
• Identify, log, track, and verify defects using defect management tools.
• Participate in requirement reviews and provide feedback from a quality assurance perspective.
• Conduct API testing, database testing, and end-to-end application testing.
• Validate application performance, usability, and security requirements.
• Generate test execution reports and provide quality metrics to stakeholders.
• Support production releases and conduct post-deployment validation.

Required Skills & Qualifications

• 6-8 years of experience in Software Quality Assurance and Testing.
• Strong understanding of SDLC, STLC, and Agile/Scrum methodologies.
• Hands-on experience in Manual Testing and Test Automation.
• Experience with automation tools such as:
• Selenium WebDriver
• TestNG/JUnit
• Cypress (preferred)
• Playwright (preferred)
• Experience in API testing using Postman, SoapUI, or REST Assured.
• Strong knowledge of SQL and database testing.
• Experience with defect tracking tools such as JIRA, Azure DevOps, or Bugzilla.
• Familiarity with CI/CD pipelines and DevOps practices.
• Understanding of web, mobile, and cloud-based application testing.
• Strong analytical and troubleshooting skills.

Preferred Qualifications

• Experience in performance testing tools such as JMeter or LoadRunner.
• Knowledge of security testing concepts and tools.
• Exposure to cloud platform AWS.
• ISTQB or equivalent QA certification.
• Experience in Travel or SaaS domains.

Key Competencies

• Strong attention to detail and problem-solving ability.
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities.
• Quality-focused mindset with a commitment to continuous improvement.
• Strong documentation and reporting capabilities.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Preferred Candidate Profile

Candidates with experience in test automation, API testing, Agile delivery models, and enterprise-scale application testing will be highly preferred. Experience in leading QA initiatives, mentoring junior testers, and driving quality best practices across projects will be an added advantage.

CTC: upto 16LPA

Role Overview

Key Responsibilities

Frontend Development

• Design and develop responsive, scalable, and high-performance web applications using React.js.
• Create reusable UI components and implement modern frontend architecture.
• Optimize application performance and ensure seamless user experience across devices and browsers.
• Collaborate with UI/UX teams to translate business requirements into intuitive interfaces.

Backend Development

• Develop and maintain RESTful APIs and backend services using Java.
• Design scalable application architecture and integrate third-party systems.
• Ensure application security, data protection, and performance optimization.
• Manage databases, data models, and backend integrations.

AI & Intelligent Solutions

• Build and integrate AI-powered functionalities using OpenAI, Gemini, Claude, or similar platforms.
• Develop intelligent chatbots, virtual assistants, recommendation engines, and workflow automation solutions.
• Implement Prompt Engineering, AI model integrations, and Retrieval-Augmented Generation (RAG) frameworks.
• Collaborate with business teams to identify AI use cases and translate them into scalable solutions.

Quality & Collaboration

• Participate in code reviews and follow development best practices.
• Work closely with Product, QA, DevOps, and Business teams in an Agile environment.
• Develop and maintain technical documentation.
• Troubleshoot and resolve complex technical issues.

Required Skills

Frontend

• React.js
• JavaScript (ES6+)
• TypeScript
• HTML5, CSS3
• Redux / Context API
• Responsive Web Design

Backend

• REST APIs and Microservices
• Authentication & Authorization (JWT, OAuth)

Database

• MySQL / PostgreSQL
• MongoDB
• Database Design & Optimization

AI & Cloud

• Experience with Generative AI integrations
• AI APIs (OpenAI, Gemini, Claude)
• Prompt Engineering
• Azure/AWS/GCP
• Docker & Containerization

Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 3-5 years of hands-on Full Stack Development experience.
• Proven experience building end-to-end web applications.
• Experience in AI-enabled application development will be highly preferred.

Preferred Skills

• Knowledge of RAG Architecture and Vector Databases.
• Experience with CI/CD pipelines and DevOps practices.
• Familiarity with Kubernetes and cloud-native development.
• Exposure to Machine Learning and Data Engineering concepts.

Key Competencies

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management.
• Ability to work in a fast-paced environment.
• Innovation mindset with a passion for emerging technologies.

Position Level: Software Engineer / Senior Software Engineer

Must-Have Skills: React.js, REST APIs, SQL/NoSQL Databases, Generative AI Integration, Cloud Platforms (AWS), Git, Agile Methodology.